Return Policy

We accept returns within 30 days of receiving your item. To be eligible for a return, your item must be in its original condition, unworn, unused, with tags, and in its original packaging. All protective plastics must be intact. We do not charge a restocking fee, but the customer is responsible for return shipping costs. Please note that the original shipping fee to send the product to you will be deducted from the refund or exchange value.

How to Start a Return:

  1. Contact us at contact@hartleywatches.com to request a return.

  2. We will provide you with instructions on how and where to send your package.

  3. Ship your return to the following address at your own expense:

    Street Address: PO BOX 6913
    Suburb: GOLD COAST MC
    State: Queensland
    Postcode: 9726
    Country: AUSTRALIA

Important: Items sent back without first requesting a return will not be accepted.

Contact for Return Questions: contact@hartleywatches.com

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exchanges:

To exchange an item, return the original item following the return process above. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds:

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@hartleywatches.com.